Our Solutions

Voicemail for Amazon Connect

Voicemail for Amazon Connect by VoiceFoundry

You may think Voicemail is a legacy communications approach, yet most businesses still use it as an integral communication avenue within the contact centre. VoiceFoundry’s Voicemail for AWS Connect aligns with a standard industry approach for voicemail usage within a contact centre.

Voicemail for Amazon Connect is a fully functional solution that provides agents and supervisors the ability to quickly access voicemail messages from any device, including a desk phone, email, mobile device or desktop application. In addition, notifications are sent to the AWS Connect custom control panel (CCP) or via email as soon as a customer leaves a message.

Visual voicemail


Taking messaging to the next level

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With Voicemail for AWS Connect, agents and supervisors can quickly preview a message, often a more convenient and discreet method than listening to one.  When a customer leaves a message it is quickly and automatically transcribed to text and delivered via email or sent to the custom call control panel (CCP) along with the audio file.  Agents and supervisors can then read it instead of listening to it, which in today’s business environment is a requirement.

Receive email with transcribed voicemail message within your email client.

Click to open the message and view the transcribed voicemail.

Click to listen to the audio file, forward the voicemail, delete or make a call back to the customer.

Key features

  • Message recording based on real time audio streaming
  • Record custom greetings for an Agent or Queue (using recorded audio or Polly TTS)
  • Voicemail notification are sent via email or SMS
  • Manage messages with a simple web interface with the ability to delete, forward and even initiate a call back from the email message
  • Email integration to receive a transcribed, text based rendering of customer voicemails
  • Simple deployment via server-less framework /CloudFormation
  • Combines a rich user interface for message retrieval
  • Extends integration capabilities with other standard email clients

How does it work?

VoiceFoundry Voicemail for AWS Connect leverages a blend of AWS services including Kinesis Video Streaming (KVS), Transcribe, Lambda and DynamoDB to record, transcribe and deliver the message. The application records the message, stores the captured message in a designated S3 bucket and converts the record to text, which is then delivered via email, webpage or through a custom call control panel (CCP) within AWS Connect.

Get White Paper Do you have a plan to migrate your contact centre to the cloud? Are you ready for the challenges? Check out our Best Practices approach for migrating to a cloud-based contact centre with Amazon Connect. 10 Tips on Migrating to Amazon Connect Learn more Whether you’re a business executive or a savvy IT pro, leveraging Managed Services for your contact centre can make your job easier. Focus on customer satisfaction and let us take care of the rest. We offer proactive monitoring, automation and end-to-end management of your contact centre infrastructure and Amazon applications.