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VoiceFoundry PaySafe

VoiceFoundry PaySafe – Secure credit card payments

Give your customers peace of mind with secure, compliant interactions when taking payments and providing refunds through your Contact Centre. One of the biggest barriers to consumers giving credit card information is the risk of security and fraud. VoiceFoundry PaySafe is PCI-DSS compliant, giving companies secure operating systems and customers confidence to trust you with their sensitive payment card information.

VoiceFoundry PaySafe allows Contact Centre agents to take credit card information during their calls. No visible information is displayed to agents, and transactions are completed efficiently with no break in customer communication to maintain a seamless customer experience.

Real-time Transactions

The agent sees a visible transaction status instantly, while the customer is still on the phone.

Self- Service IVR Payment

24 x 7 Self-service IVR for collecting credit card information.

PaySafe for Any CRM

The Agent Payment User Interface can be embedded into any CRM.

Tokenisation

Companies can hold credit card authorisations through “tokens”, allowing re-use for repeating transactions.

Australia has very strict privacy laws when dealing with credit card details. The Payment Card Industry Data Security Standard (PCI-DSS) is a set of security standards designed to ensure that all companies who accept, process, store or transmit credit card information maintain a secure environment. VoiceFoundry PaySafe is a cloud-based contact centre payment solution which gives your agents the ability to take payment transactions using credit card information over the phone in a secure, PCI-DSS compliant manner.