Our Solutions

Transforming the Customer Experience

Experience the power of Amazon Connect

Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing. The contact center as a service (CCaS) solution offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.

Benefits of Amazon Connect for the Contact Center

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Simple to Deploy

With just a few clicks agents can be taking calls using AWS management console, making the creation of call flows efficient without any major coding required.

Pay-As-You-Go

No minimum monthly fees, no contracts, just pay for what you use.  Usage is charged based on number of minutes expended, not the number of agents or with a bunch of hidden costs.

Scalable

As a cloud-based solution there is not limit on infrastructure, allowing you to quickly and easily scale your contact centre up or down based upon need.

Easy to Integrate

Deliver enriched experiences with more automated interactions using Amazon Transcribe, Lex and Polly in order to mine data and use to fuel a better interactive customer experience.

AI-Ready

Amazon Connect easily integrates with Amazon Lex intelligent conversation bots, enabling more natural and conversational interactions. 

Proven

Amazon Connect is based on contact centre technology used by Amazon customer service around the globe. 

Experts in designing and deploying Amazon Connect

Our team of solution experts has deployed hundreds of Amazon Connect implementations globally, more than any other AWS partner to date. We have grown our practice alongside the Amazon Connect solution and work tightly with their technical teams in order to seamlessly deliver on the full benefits of Amazon Connect.

VoiceFoundry’s Contact Center Consultants work with you to assess your business requirements and expectations, analyze customer and agent interactions to better understand your business, uncover areas of opportunity and provide recommendations for applications and services that will extend your contact center and deliver the results you are looking for.

We have extensive experience across various industries and are waiting to help you create the next generation in customer experience.

Migration Practice

  • Discovery Assessment
  • Technology Assessment
  • Application Design
  • Proof of Concept
  • Migration Services
  • Managed Services
  • Technical Support

Making the move to the cloud

We offer a complete suite of consulting services from discovery and assessment to project management and UX/UI design services.

If you are considering moving your contact center to the cloud or simply incorporating new capabilities such as AI, machine learning, or conversational chatbots, VoiceFoundry will help you create the right plan and deliver on expectations.