Automated Chatbot for Amazon Connect
VoiceFoundry’s Automated Chatbot is a fully customizable bot that automates, streamlines, and improves the chat experience for your customers and agents. By replacing time-consuming manual chat processes with automated chatbots, you can provide a fast and easy means of communication for both your internal work groups and external customers.
Fast and easy customer communication
Give customers easy and immediate access to frequently asked questions, saving both customers and employees time.
- Easy push button self-navigation helps customers and employees find sought after information in seconds
- Intuitive interface powered by Amazon Lex comprehends requests, including common spelling errors
- Internal support provides employees information such as schedules, payroll, new hire training, benefits, attendance, and more
- 3rd party integration gives ability to click-to-move to another app or webpage, or pull content in from an external source
- Option to include fillable forms
- Streamlined web application onboarding