Sydney, Australia – May 20, 2019 – VoiceFoundry are a global provider of enterprise cloud-based contact centre solutions and authorised Amazon Connect reseller partner leveraging Amazon Web Services (AWS). VoiceFoundry have just announced the achievement of AWS Service Delivery designation for Amazon Connect. This recognises their achievements in deploying contact centre solutions leveraging the power of Amazon Connect to deliver exceptional customer experiences.
Being appointed the Amazon Connect Service Delivery designation differentiates VoiceFoundry as an AWS Partner Network (APN) member. Furthermore, it demonstrates a high level of technical proficiency and proven customer success in deploying Amazon Connect solutions. Achieving this designation requires a deep understanding of AWS cloud solutions and the ability to action best practices and methodology to deploy solutions seamlessly on AWS.
“At VoiceFoundry we are relentless in helping businesses deliver better customer service through the use of tools and software from AWS. VoiceFoundry is proud to be an Amazon Connect Service Delivery Partner, and believe it further demonstrates our continued investment and proficiency around the Amazon Connect solution stack,” said Lynn Teague, Director of Business Development for VoiceFoundry.
AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Service Delivery Program. This program was created to help customers identify APN Partners with deep expertise in delivering specific AWS services.
VoiceFoundry is among the first APN Partners to provide design, integration, and implementation services to support customers using Amazon Connect. In fact, they were a launch partner when Amazon Connect was first introduced in March, 2017. With more than 100+ years of cumulative experience, VoiceFoundry are experts at delivering exceptional contact centre solutions. This has enabled VoiceFoundry to establish a rapidly expanding global presence. Above all, VoiceFoundry makes it easy for customers to quickly and effectively deploy or migrate their contact centre to Amazon Connect.