Case Study

Triumph in making connections after a natural disaster

In response to the deadly natural disasters the summer of 2017, the Red Cross was in urgent need of expanding their call centre to receive and respond to thousands of desperate individuals and agencies – and they needed a resolution quickly. Amazon Connect was able to serve as the flexible and scalable solution immediately and the AWS and VoiceFoundry team sent up a new call centre with phone lines, call routing rules and trained agents within 48 hours.