The iconic Australian Carols by Candlelight is held annually on Christmas eve, driving donations for not-for-profit Vision Australia. A strong partnership between Vision Australia, City of Melbourne, BMS Advisory and VoiceFoundry led to the highest donations ever achieved for the charity. Amazon Connect was the cloud platform used for the contact centre, delivering all the necessary requirements for success.
VoiceFoundry North America happily assisted the American Red Cross and Amazon Web Services during the disastrous Hurricane Harvey. Because of the scale of the damage and the limited amount of available assistance, The Red Cross, as large an organisation as they are, had to call in for back up. They engaged us, VoiceFoundry, to implement Amazon Connect and provide a self-service, cloud based contact centre. Within 48 hours, the new call centre was up and running, and heroes were being connected to people in need from three hurricanes that had developed by that time. Continue reading about how The Red Cross, AWS, and VoiceFoundry all played a vital role in this execution.