Tag: CX

User experience is something that you don’t normally hear about until something goes wrong.  But what is it really and why does it matter? For starters, user experience, UX for short, is how a person feels when interacting with a digital product. UX has many factors, including usability, accessibility, performance, design/look, utility, ergonomics, overall human […]

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the Cloud in your business.

Make The Cloud Part Of Your New Year’s Resolution Christmas is so close you can probably taste the peppermint candy canes filling your stockings. But how many of you are actually ready – as in finished – with all of your holiday shopping? The thought of heading anywhere close to the mall right now makes […]

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Is Your Head in the Clouds? Everyone has heard of the enormous amount of benefits when migrating to the cloud, but what does that mean from a customer’s point of view? I mean nobody really wants to call into a contact center… ever. Its no wonder the majority of calls end up in hang ups […]

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Setting the New Standard in User Experience Any chance you remember the last time you had a really horrible customer experience?  Maybe it was pretty recent and you just got hair-raising chills going back to that moment. Ok, so stop there. Now, on a happier note, are you able to remember a blow-your-socks-off great customer […]

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Toucpoints

  More Touchpoints, More Complexity Businesses have been advocates of touchpoints for quite a while. The crucial moments when consumers interact with a business seemed to be able to tell how happy a customer actually was. Unfortunately, the narrow focus of satisfaction at those moments actually gives us a rather distorted picture. The picture we […]

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customer service

    The Cloud and the Foundation of AI Everyone has heard the phrase “in the cloud”. Those white puff balls floating over head seriously contain a massive amount of information – enough to win wars and impeach presidents. While it’s fun to think that the condensed air balls forming animal shapes high in the […]

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