Tag: Customer Experience

customer service

Coming back from a business trip this week, I realized it had been more than a year since our partnership with Amazon and the Connect team started.  It’s incredible how much has transpired in a year and absolutely stunning the amount of welcome and reception that the platform has received from the marketplace.  At launch, […]

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User experience is something that you don’t normally hear about until something goes wrong.  But what is it really and why does it matter? For starters, user experience, UX for short, is how a person feels when interacting with a digital product. UX has many factors, including usability, accessibility, performance, design/look, utility, ergonomics, overall human […]

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the Cloud in your business.

Make The Cloud Part Of Your New Year’s Resolution Christmas is so close you can probably taste the peppermint candy canes filling your stockings. But how many of you are actually ready – as in finished – with all of your holiday shopping? The thought of heading anywhere close to the mall right now makes […]

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Is Your Head in the Clouds? Everyone has heard of the enormous amount of benefits when migrating to the cloud, but what does that mean from a customer’s point of view? I mean nobody really wants to call into a contact center… ever. Its no wonder the majority of calls end up in hang ups […]

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Setting the New Standard in User Experience Any chance you remember the last time you had a really horrible customer experience?  Maybe it was pretty recent and you just got hair-raising chills going back to that moment. Ok, so stop there. Now, on a happier note, are you able to remember a blow-your-socks-off great customer […]

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It’s that time of year when baseball seems to take over every television for 7 nights of the week -if each team is lucky. The World Series is one of the most watched events of the year and this year is no different with both the Dodgers and Astros fighting for the pennant. But why […]

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