Tulsa, Oklahoma – November 21, 2017 – VoiceFoundry, a provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced the release of a CTI Connector, offering advanced integration between Amazon Connect and ServiceNow®. The CTI Connector has been certified by ServiceNow signifying that VoiceFoundry has successfully completed a set of defined testing focused on integration and interoperability, security and performance. This certification ensures that best practices are utilized in the design and implementation of the VoiceFoundry CTI Connector application.
VoiceFoundry CTI Connector now available from the Freskdesk Marketplace
VoiceFoundry is passionate about partnering to create applications that drive the customer experience. We are proud to announce the availability of a VoiceFoundry CTI Connector with the Freshdesk Marketplace help desk ticketing solution that is based on the AWS Connect platform.
This radical CTI Connector forges the way for companies to quickly and cost-efficiently integrate AWS Connect with Freshdesk, giving contact centre agents access to information they need to provide an exceptional experience for every call. Freshdesk customers and prospects can now leverage this advanced integration alongside AWS Connect in order to deliver a world class experience to their customers.