Tag: chatbots

Amazon has made creating a chatbot easy. Amazon Lex is intuitive and quick to get going and there are some excellent blogs and whitepapers out there to teach you how to get started. These will only be appropriate for very simple ideas and basic conversations with your customers.   […]

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A long, long time ago…ok, maybe not that long ago, the only thing you expected from contact centre agents was for them to provide quick solutions to pressing issues. But thanks to this fourth industrial revolution we’re having and new technology solutions, customers expect a digital experience when they contact support for assistance. And whether you gamble […]

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