Tag: Amazon Connect

VoiceFoundry, leading consulting services partner for Amazon Connect, expanding into the United Kingdom Nottingham, United Kingdom – 24 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact centre solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand, today announced that it is expanding consulting services […]

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VoiceFoundry, leading consulting services provider for Amazon Connect, expanding into the United Kingdom Nottingham, United Kingdom– 23 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand, today announced that it is expanding consulting services for […]

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VoiceFoundry, a leading consulting services provider for Amazon Connect has achieved APN Advanced Consulting Partner Status Tulsa, Oklahoma– 9 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a specialized focus on customer experience and automation, today announced its achievement of Advanced Consulting Partner status in the Amazon Web Services […]

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Update Contact Attributes API Released in September 2018, the Contact API for Amazon Connect can be used to update and create new contact attributes. In case you’re not familiar with the term, contact attributes are Key Value Pairs that can be used to store data up to 32767 characters in length and include information such […]

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customer service

Coming back from a business trip this week, I realized it had been more than a year since our partnership with Amazon and the Connect team started.  It’s incredible how much has transpired in a year and absolutely stunning the amount of welcome and reception that the platform has received from the marketplace.  At launch, […]

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August 25, 2017, Hurricane Harvey plummeted the coast of Texas pouring down almost 52 inches of rain on the Houston area and causing more than $180 billion worth of damages. The American Red Cross, doing exactly what they are known and relied upon to do, quickly deployed hundreds of volunteers providing food and shelter to […]

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