VoiceFoundry delivers an advanced CTI integration between Amazon Connect and ServiceNow, offering Contact Centre agents the ability to easily look up customer profile information and deliver a more efficient interaction. The ServiceNow CTI Connector includes an advanced call control panel that integrates with ServiceNow’s OpenFrame API, providing a deeper association with Amazon Connect in order to deliver a friction-less customer experience.
The ServiceNow CTI Connector, delivered by VoiceFoundry for Amazon Connect integration, is an exciting application that delivers deep integration. It improves the customer support experience and works towards making day-to-day work activities more productive and simpler.
Key Features of the ServiceNow CTI Connector for Amazon Connect:
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