Category: How-to AWS Tutorial

You are moving your existing contact center to Amazon Connect. You have read that it is best to forward your current numbers to a new number claimed in Connect for your initial go-live before porting the numbers. That way, if there is a problem with your migration, you can roll back cleanly by pointing the […]

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Cloud computing companies, such as AWS, are continuously adding innovative machine learning (ML) products to their platforms. These tools can make it easy to utilize state-of-the-art machine learning models without having to develop them yourself. By utilizing Contact Lens for Amazon Connect, you gain access to Amazon Transcribe and Amazon Comprehend under the covers. Contact […]

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