Category: Technical

You are moving your existing contact center to Amazon Connect. You have read that it is best to forward your current numbers to a new number claimed in Connect for your initial go-live before porting the numbers. That way, if there is a problem with your migration, you can roll back cleanly by pointing the […]

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Cloud computing companies, such as AWS, are continuously adding innovative machine learning (ML) products to their platforms. These tools can make it easy to utilize state-of-the-art machine learning models without having to develop them yourself. By utilizing Contact Lens for Amazon Connect, you gain access to Amazon Transcribe and Amazon Comprehend under the covers. Contact […]

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Update Contact Attributes API Released in September 2018, the Contact API for Amazon Connect can be used to update and create new contact attributes. In case you’re not familiar with the term, contact attributes are Key Value Pairs that can be used to store data up to 32767 characters in length and include information such […]

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