Category: Blog

August 25, 2017, Hurricane Harvey plummeted the coast of Texas pouring down almost 52 inches of rain on the Houston area and causing more than $180 billion worth of damages. The American Red Cross, doing exactly what they are known and relied upon to do, quickly deployed hundreds of volunteers providing food and shelter to […]

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AWS, Red Cross, VoiceFoundry logos

  VoiceFoundry happily assisted the American Red Cross and Amazon Web Services during the disastrous Hurricane Harvey. Because of the scale of the damage and the limited amount of available assistance, The Red Cross, as large an organization as they are, had to call in for back up. They engaged us, VoiceFoundry, to implement Amazon […]

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the Cloud in your business.

Make The Cloud Part Of Your New Year’s Resolution Christmas is so close you can probably taste the peppermint candy canes filling your stockings. But how many of you are actually ready – as in finished – with all of your holiday shopping? The thought of heading anywhere close to the mall right now makes […]

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Is Your Head in the Clouds? Everyone has heard of the enormous amount of benefits when migrating to the cloud, but what does that mean from a customer’s point of view? I mean nobody really wants to call into a contact center… ever. Its no wonder the majority of calls end up in hang ups […]

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A long, long time ago…ok, maybe not that long ago, the only thing you expected from contact centre agents was for them to provide quick solutions to pressing issues. But thanks to this fourth industrial revolution we’re having and new technology solutions, customers expect a digital experience when they contact support for assistance. And whether you gamble […]

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Setting the New Standard in User Experience Any chance you remember the last time you had a really horrible customer experience?  Maybe it was pretty recent and you just got hair-raising chills going back to that moment. Ok, so stop there. Now, on a happier note, are you able to remember a blow-your-socks-off great customer […]

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