You are moving your existing contact center to Amazon Connect. You have read that it is best to forward your current numbers to a new number claimed in Connect for your initial go-live before porting the numbers. That way, if there is a problem with your migration, you can roll back cleanly by pointing the […]
Cloud computing companies, such as AWS, are continuously adding innovative machine learning (ML) products to their platforms. These tools can make it easy to utilize state-of-the-art machine learning models without having to develop them yourself. By utilizing Contact Lens for Amazon Connect, you gain access to Amazon Transcribe and Amazon Comprehend under the covers. Contact […]
If you’ve ever worked in food service or retail, you’ve probably been told “the customer is always right” at some point. To provide excellent customer service, you had to make the customers leave happy even if it meant catering to bizarre behaviors and requests. Although this advice is a great foundation for a customer service […]
Migrating to Amazon Connect? Want to keep your existing phone numbers? Here’s your guide to everything you need to know about porting phone numbers to Amazon Connect. Migrating your existing phone numbers to Amazon Connect can vary in complexity depending on factors such as the location and type of the numbers (Toll-free or DID). The […]
Serve your customers with speed and agility through CX as a Service Too often, customer experience (CX) projects can’t keep up with the needs of customers. It takes time, budget, and internal political will to develop new technology implementations, robust data analytics insights, and coordinated channels to match the changing technical and customer landscape. However, […]
How can the contact center that operates on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank? How many “help wanted” signs have you seen recently? Nearly everywhere you turn, companies are starving for workers, especially for low-wage jobs. From restaurants and landscaping companies to the contact center and healthcare […]
