Category: Business

Today’s customers have set a high bar for the experiences they expect when engaging with a business – and these expectations only continue to expand. In fact, according to ZenDesk, 60% of customers say they now have higher customer service standards than they did pre-pandemic. Companies that remain laser-focused on customer experience also focus on […]

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Christian Wagner, CEO of VoiceFoundry, sits down with Modern Marketing Today to discuss three strategies your business can adopt to become more like Amazon in meeting the ever-evolving customer expectations sustainably. Amazon is known for a lot of things, but what sticks out most notably in the minds of just about every consumer is its […]

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VoiceFoundry sits down with CrmXchange to discuss tips to delivering more delight and value in every customer interaction. Get insight into how customer expectations have changed and what you can do to meet these new expectations – including enabling self-service, empowering your contact center agents, and tying it all together with data – to improve contact […]

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Contact centers, and contact center agents, are currently experiencing an unfortunate crunch on two fronts. Complications stemming from ongoing supply chain challenges have led more customers to reach out to contact centers with questions, concerns, and complaints. Meanwhile, contact centers, like many other businesses, continue to suffer the effects of the Great Resignation. This increase […]

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If you’ve ever worked in food service or retail, you’ve probably been told “the customer is always right” at some point.  To provide excellent customer service, you had to make the customers leave happy even if it meant catering to bizarre behaviors and requests.  Although this advice is a great foundation for a customer service […]

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