Managed Services for AWS
At VoiceFoundry, we know that no two journeys are the same and companies often need different options to support a contact centre solution. However, we have found across many customer engagements that there are also many similarities that exist that can be leveraged to deliver an even more amazing customer experience.
We have taken these challenges and similarities and built our methodology around them. We want to be sure your journey is smooth when designing, deploying, and managing contact centre solutions, specifically when it comes to rolling out new Amazon Web Service solutions.
Often customers grapple with the same questions time and time again –
These questions – and more – need to be asked and discussed in order to create the best strategy for your contact centre.
That’s why VoiceFoundry offers a complete Managed Services package for Amazon Connect, creating the ultimate in contact centre experience along with rock-solid support services.
Our Managed Services offer is specifically focused on Amazon Connect. This ensures that our delivery methods are spot on for the best development, implementation and ongoing support for your Amazon Connect contact centre solution.
MANAGED SERVICE OFFERING
VoiceFoundry Managed Services includes a comprehensive set of delivery services to ensure we meet your expectations – so you can meet your customer’s expectations. Select just a few services a la carte or choose the whole program. Our goal is to meet your specific business needs.
Review and analyse a system baseline
Centrally manage your entire solution
Design and deploy
Reporting and analytics
Support and administration
We partner with the best in the market to deliver dynamic interactions for the contact center in your business.
We are experts in deploying Amazon Connect, a cloud-based enterprise Contact Centre solution, as well as other Amazon products that focus on creating excellent customer experiences.
The VoiceFoundry team is equipped with best practices and a methodology to make moving or deploying a solution with Amazon Connect a great experience. We are focused on understanding your business model and how you envision your customer experience so that we can deliver the right solutions and applications to meet your requirements.
VoiceFoundry has the right mix of expert knowledge and innovative products with Amazon Web Services to make your vision a reality.
Do you have a plan to migrate your Contact Center to the Cloud? Are you ready for the challenges? We’ll help you uncover the best path! Sign up here for your FREE White Paper: 10 Tips on Migrating to Amazon Connect.