Transforming the Customer Experience
Experts in designing and deploying Amazon Connect
Our team of solution experts have deployed over 90+ implementations of Amazon Connect globally, more than any other AWS partner to date. We have grown our practice alongside the Amazon Connect solution and work tightly with their technical teams in order to seamlessly deliver on the full benefits of Amazon Connect.
VoiceFoundry’s Contact Centre Consultants work with you to assess your business requirements and expectations, analyse customer and agent interactions to better understand your business, uncover areas of opportunity and provide recommendations for applications and services that will extend your contact centre and deliver the results you are looking for.
We have extensive experience across various industries and are waiting to help you create the next generation in customer experience.
We offer a complete suite of consulting services from discovery and assessment to project management and UX/UI design services.
Making the Move to the Cloud
If you are considering moving your contact centre to the cloud or simply incorporating new capabilities such as AI, machine learning, conversational chatbots, VoiceFoundry will get you pointed in the right direction.
Creating an unmatched customer experience foundation for excellence
Our goal is to work with businesses and continue the journey of transformation around the customer experience, leveraging the most cost effective and efficient platform in the industry that can be the foundation of innovation for years to come.
Delight Customers – Create amazing customer interactions with Amazon Connect and the portfolio of AWS solutions that drive engagement.
Deliver smart technology – Blend self-service with intelligent and robust agent assistance tools in order to deliver an unmatched customer experience.
Empower Agents – Deploy and optimise agent capabilities on a broader scale enhancing agent satisfaction and retention using the full portfolio of AWS technologies.
Continuous Innovation – Now is the time to decouple legacy solutions and start driving game changing experiences like those supported by Alexa, Polly, SageMaker and more to the customer base.
Standardized Tools – Enable developers and engineers to control the customer experience eliminating traditional black box solution providers and their costly services.