Our Services
Amazon Marketplace
Professional services from VoiceFoundry available in the AWS Marketplace
VoiceFoundry, a TTEC Digital Company, is one of the first AWS Consulting Partners to quote and contract end-to-end customer experience as a service solutions (CXaaS) in AWS Marketplace. As organisations migrate to the cloud, they want to use their preferred software solutions on AWS. AWS Marketplace streamlines purchasing and billing for software and related professional services like CX solutions, enabling companies to procure remote workforce technology quickly.
VoiceFoundry orchestrates end-to-end customer-centric solutions in the cloud for enterprise clients and is an industry leader in deploying Amazon Connect as well as other AWS services, and AWS customers often rely on professional services from VoiceFoundry to manage their software in the cloud. And with professional services from VoiceFoundry available in AWS Marketplace, customers have a simplified way to purchase and be billed for both software and related services in a centralised place. Customers can further streamline their purchase of software with standard contract terms to simplify and accelerate procurement cycles.
Amazon Connect Services
Cloud-based contact centre that is simple to deploy and manage for agents and supervisors, offered with no up-front payments or long term contracts.
Amazon Lex Services
Simplify the ability to support speech recognition and natural language understanding through conversational interfaces, also known as BOTs.
Calabrio Services
Analytics, WFM and QM suite helps you schedule agents, monitor performance and improve customer experience.
CTI Connector for ServiceNow
The ServiceNow CTI Connector improves the customer support experience and works towards making day-to-day work activities more productive and simpler.
eMite custom reporting services
Advanced real-time and historic data visualisation via dashboards and wallboards for Amazon Connect
Verint Services
Automation, AI, and cloud security software with a focus on customer engagement optimisation and cyber intelligence.
Make the Move to the Cloud and Optimize Customer Experience
As an AWS Marketplace Skilled Consulting Partner (MSCP), our Cloud Migration, Digital Transformation, and CX Consulting solutions enable companies to quickly deploy remote contact centre technologies to meet increasing demands for customer engagement.
Marketplace Skilled Consulting Partner
VoiceFoundry knows that there are no two customer journeys that are the same, and migrating to a cloud-based contact centre platform is no different. We offer a complete suite of consulting services from discovery and assessment to project management and UX/UI design services.
If you are considering moving your contact centre to the cloud or simply incorporating new capabilities such as AI, machine learning, conversational chatbots, VoiceFoundry will get you pointed in the right direction.
- Detailed design review sessions for setup, configuration, and contact flow requirements
- Business needs and CX strategy assessment
- Cloud-based technology readiness assessment
- Map requirements and develop pilot migration roadmap
- Onboarding and success plan for monitoring and support
- User experience design services
- Systems integration and channel orchestration strategy
- AI and automation optimisation assessment
- Digital transformation consulting
- Managed services
