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How to Improve Contact Center Interactions for Agents and Customers

VoiceFoundry sits down with CrmXchange to discuss tips to delivering more delight and value in every customer interaction. Get insight into how customer expectations have changed and what you can do to meet these new expectations Рincluding enabling self-service, empowering your contact center agents, and tying it all together with data Рto improve contact center interactions.

Read the full article here.