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Join the experience revolution

VoiceFoundry has been at the forefront of designing contact centre solutions that create exceptional customer experiences.  We are passionate about the customer experience and specialise in the delivery of Amazon Connect, a cloud-based enterprise contact centre solution.  Our global team matched with our partners are uniquely focused on helping businesses improve customer engagement, while maximising the benefits of the cloud.

We are true believers in making every interaction intelligent, natural and downright enjoyable. If you want an opportunity to make a difference every day for customers, take a look at VoiceFoundry and join our team.

Current Openings

VoiceFoundry professionals provide the backbone necessary to allow us to be one of the leading enterprise software and professional services organisation for Voice and Mobility solutions.

CX Sales Professional

Background

VoiceFoundry is growing rapidly and we are looking for a passionate CX sales professional to join the team. 

We believe reducing customer effort is the true differentiator. We started VoiceFoundry to allow us to focus on what we are good at – customer experience, automation and innovation.

With offices in Australia, Singapore, Europe & North America, VoiceFoundry is Amazon Web Services (AWS) most experienced CX and contact centre systems integrator. We work with Amazon Connect, AWS’s Cognitive CX suite, the Zendesk customer engagement suite and complementary services to create AI-powered customer experiences for our clients.

VoiceFoundry’s key services include:

  • Contact Centre, CX & CRM software-as-a-service solutions
  • Professional services
  • Application development and integration services
  • Managed services and support
  • CX consultancy

The Role

VoiceFoundry’s key technology partner in the CX space is AWS. We work with their amazing Cognitive CX suite of technology including Amazon Connect, Lex, Polly, Transcribe, Comprehend, Personalize, Pinpoint and Lambda. One of your primary responsibilities will be to work closely with the AWS sales and professional services teams.  You will be front and centre in terms of helping our clients understand the impact that implementing Amazon’s suite of services can have on their customer’s experience.

As a CX systems integrator, VoiceFoundry also provide workforce optimisation, voice biometrics, business intelligence, secure payment, service management and CRM solutions. Your role will be to work closely with our technology partners to provide holistic solutions that integrate AWS and other cloud technologies.  

As you would expect from AWS, the Connect platform has reliability at its core so the managed services and support we provide isn’t what you would typically expect. Your role will be to tailor managed service offerings that enable our clients to optimise the technology and focus on innovation rather than day to day platform issues, patch releases and hardware refresh cycles. 

The VoiceFoundry team has deep specialisation in contact centre, CRM and customer experience solutions. Ideally you have a similar background, growing the business by building strong relationships with clients and partners, and delivering innovative CX solutions.

As a key member in this fast growing, exciting space you will have the opportunity to help drive growth and shape our CX offerings that will have a significant impact on our clients’ businesses.

Location & Travel

This role can be located in Sydney or Brisbane and will involve some travel throughout ANZ.

Like to know more, please email connect@voicefoundy.com.au to register interest.  

Future Careers

If you are passionate about great technology, and even more passionate about helping companies put it to good use, let us know. We are always looking for awesome people to innovate, build and execute with us.

Send your resume to: connect@voicefoundry.com.au