VoiceFoundry are driven to deliver the ultimate customer experience. We specialise in creating cloud-based enterprise contact centre solutions and are uniquely focused on helping businesses improve customer engagement, while maximising the benefits of the cloud.
As a collective, our expertise lies in AI & natural language automation, CTI, enterprise integration, UX design, analytics and workforce optimisation. With the continuous pursuit of customer success, our team is driven to disprove the notion that software projects have to be painful – and that technology must be more difficult to work. We partner with the best connectors in the market to deliver dynamic interactions for customers. We are experienced in deploying Amazon Connect, a cloud-based enterprise contact centre solution, as well as other Amazon products that focus on creating customer interactions. Our team is understands industry best practices and know how to implement a system that creates a great transition when moving to Amazon Connect. We focus on understanding your business model and help bring your ideal customer experience to life. We strive to deliver the right solutions and applications to meet your requirements. With the right mix of expert knowledge and innovative products with Amazon Web Services we make your vision a reality.
Global Amazon Connect Partners
VoiceFoundry Australia is a global extension to the VoiceFoundry flagship office in the USA. Together, we deliver Amazon Connect solutions to customers across the globe.
VoiceFoundry Australia launched in 2018, only moments after Amazon Connect was launched in region. With successful deliveries and an already impressive client-base in North America, the roll out to Asia Pacific was bound for success. A strong global understanding of AWS for contact centres, and the drive to enhance next-gen CX helps the team in working toward their vision.
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