Month: February 2019

In a bid to extend the self-service functionality of Amazon Connect, Quick Starts offers integrations with popular services and solutions from AWS partners. One of these is our very own ServiceNow connector. […]

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Whenever I write one of these blogs it always requires reflection on how long I’ve been in the contact centre industry and what has changed. When it comes to the commercial side I’ve seen a few different models over the past 20 years. One thing I do know is that the days of multi-million dollar CAPEX purchases are […]

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