In a bid to extend the self-service functionality of Amazon Connect, Quick Starts offer integrations with popular services and solutions from AWS partners. One of which is our very own ServiceNow connector.
From Goodfellas to Good Partners – Where the “as a Service” economy finally meets the Contact Centre
Whenever I write one of these blogs it always requires reflection on how long I’ve been in the contact centre industry and what has changed. When it comes to the commercial side I’ve seen a few different models over the past 20 years. One thing I do know is that the days of multi-million dollar CAPEX purchases are a thing of the past. A genuine Contact Centre as-a-Service has finally arrived in the form of Amazon Connect.