Year: 2019

Carsales had been hampered by their inflexible on-premise contact centre which was costly and unreliable. As a result, VoiceFoundry recently launched a fully-integrated contact centre for them, integrating all their applications into one Amazon Connect agent desktop. This change cut costs and allowed the business to provide a more personalised and streamlined customer experience. Moreover, […]

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June 25, 2019 (Tulsa, Okla.) — VoiceFoundry is an SDP-accredited Amazon Connect consulting partner, re-seller and provider of enterprise cloud-based contact centre solutions with a unique focus on customer engagement. Today it announced with Service Management Group (SMG), a global customer experience management firm, the release of VoiceFoundry Post-Call Survey powered by SMG AgentTrack for […]

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What would you do if your contact centre could easily query your customer data? I’ve written before about the power of using AWS Lambda to access customer data. It’s one of a number of cloud services that make up Amazon’s Cognitive CX suite. For me Cognitive CX it is about being able to easily access customer and operational data and use it to […]

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The iconic Australian Carols by Candlelight is held annually on Christmas eve, driving donations for not-for-profit Vision Australia. A strong partnership between Vision Australia, City of Melbourne, BMS Advisory and VoiceFoundry led to the highest donations ever achieved for the charity. Amazon Connect was the cloud platform used for the contact centre, delivering all the […]

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Sydney, Australia – May 20, 2019 – VoiceFoundry are a global provider of enterprise cloud-based contact centre solutions and authorised Amazon Connect reseller partner leveraging Amazon Web Services (AWS). VoiceFoundry have just announced the achievement of AWS Service Delivery designation for Amazon Connect. This recognises their achievements in deploying contact centre solutions leveraging the power of Amazon […]

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VoiceFoundry, a specialist in the design and delivery of solutions for Amazon Connect Tulsa OK – May 17, 2019 – VoiceFoundry, a global provider of enterprise cloud-based contact center solutions leveraging Amazon Web Services (AWS), and authorized Amazon Connect reseller partner, announced today that it has achieved the AWS Service Delivery designation for Amazon Connect, […]

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