Carsales had been hampered by their inflexible on-premise contact centre which was costly and unreliable. As a result, VoiceFoundry recently launched a fully-integrated contact centre for them, integrating all their applications into one Amazon Connect agent desktop. This change cut costs and allowed the business to provide a more personalised and streamlined customer experience. VoiceFoundry offered continuous support to provide a seamless transition.
What would you do if your contact centre could easily query your customer data?
I’ve written before about the power of using AWS Lambda to access customer data. It’s one of a number of cloud services that make up Amazon’s Cognitive CX suite.
For me Cognitive CX it is about being able to easily access customer and operational data and use it to provide smart customer experiences.
The iconic Australian Carols by Candlelight is held annually on Christmas eve, driving donations for not-for-profit Vision Australia. A strong partnership between Vision Australia, City of Melbourne, BMS Advisory and VoiceFoundry led to the highest donations ever achieved for the charity. Amazon Connect was the cloud platform used for the contact centre, delivering all the necessary requirements for success.
Sydney, Australia – May 20, 2019 – VoiceFoundry are a global provider of enterprise cloud-based contact centre solutions and authorised Amazon Connect reseller partner leveraging Amazon Web Services (AWS). VoiceFoundry have just announced the achievement of AWS Service Delivery designation for Amazon Connect. This recognises their achievements in deploying contact centre solutions leveraging the power of Amazon Connect to deliver exceptional customer experiences.
In a bid to extend the self-service functionality of Amazon Connect, Quick Starts offer integrations with popular services and solutions from AWS partners. One of which is our very own ServiceNow connector.
From Goodfellas to Good Partners – Where the “as a Service” economy finally meets the Contact Centre
Whenever I write one of these blogs it always requires reflection on how long I’ve been in the contact centre industry and what has changed. When it comes to the commercial side I’ve seen a few different models over the past 20 years. One thing I do know is that the days of multi-million dollar CAPEX purchases are a thing of the past. A genuine Contact Centre as-a-Service has finally arrived in the form of Amazon Connect.
VoiceFoundry Mentors RMIT Students to Win Computer Science Award Employing Lex Chatbots & Amazon Connect
It’s no secret that universities have a constant battle keeping their curriculums up-to-date with the fast-paced development of artificial intelligence (AI) and automation. Royal Melbourne Institute of Technology (RMIT) is disrupting this institutional norm by preparing their students for working life through company mentorship programs. Companies such as VoiceFoundry, who develop innovative Contact Centre technologies for enterprise, are working with students in Computer Science degrees to develop innovative and real-world business solutions. More businesses are looking for novel ways to engage their customers and deliver better service. Graduates entering the workforce who can demonstrate technology skills in Automation and AI are undoubtedly valued. VoiceFoundry are proud to be a part of the development of these skills.