Month: September 2018

Update Contact Attributes API Released in September 2018, the Contact API for Amazon Connect can be used to update and create new contact attributes. In case you’re not familiar with the term, contact attributes are Key Value Pairs that can be used to store data up to 32767 characters in length and include information such […]

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Needing a Contact Centre solution to take calls on behalf of KIA Customer Affairs, Agero selected Amazon Connect to fulfill their needs. Linkages to legacy Agero solutions relating to the CRM were imperative to the project and VoiceFoundry was able to successfully deliver results within the aggressive timeline. English, Spanish and Korean language needs were […]

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Amazon Connect proved to be the Contact Center solution suited exactly for the inbound and outbound call traffic requirements needed at AWS HR Services. It provided the flexibility and ease of use which they needed to operate as a self-reliant entity within the larger business environment. VoiceFoundry completed integrations with Salesforce and the migration of all helpdesk functions along with agent support to complete the package. […]

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