Year: 2018

Amazon has made creating a chatbot easy. Amazon Lex is intuitive and quick to get going and there are some excellent blogs and whitepapers out there to teach you how to get started. These will only be appropriate for very simple ideas and basic conversations with your customers.   […]

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In this post, we take a look at how you can expand on the built-in reporting within Amazon Connect and use the wider AWS Ecosystem to bring real-time connect data into your existing Kibana dashboards. Amazon Connect provides out-of-the-box metrics and reporting that can generate real-time and historical metric reports to monitor efficiency and utilisation, agent performance, […]

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  I’ve spent much of the last twenty years working with traditional contact centre technologies, and seen the industry move from  basic call centres to omni-channel customer experience platforms. So when we launched VoiceFoundry, I thought I had a good handle on the features and benefits of Amazon Connect and Amazon’s Customer Experience (CX) ecosystem. I’m continually […]

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VoiceFoundry, leading consulting services partner for Amazon Connect, expanding into the United Kingdom Nottingham, United Kingdom – 24 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact centre solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand, today announced that it is expanding consulting services […]

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VoiceFoundry, leading consulting services provider for Amazon Connect, expanding into the United Kingdom Nottingham, United Kingdom– 23 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand, today announced that it is expanding consulting services for […]

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VoiceFoundry, a leading consulting services provider for Amazon Connect has achieved APN Advanced Consulting Partner Status Tulsa, Oklahoma– 9 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a specialized focus on customer experience and automation, today announced its achievement of Advanced Consulting Partner status in the Amazon Web Services […]

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