Month: October 2017

It’s that time of year when baseball seems to take over every television for 7 nights of the week -if each team is lucky. The World Series is one of the most watched events of the year and this year is no different with both the Dodgers and Astros fighting for the pennant. But why […]

Read More…

mouth

  Voice Is Not Something New… But It’s Definitely Improved Voice is not a new concept. It’s been around for decades and while it’s making its second trip around the sun, evaluating and analyzing how far it has come is truly a fascinating endeavor. For all of the super-hip, tech-savvy-millenials, you might as well put […]

Read More…

automation

What’s your approach to automation? When developing your business objectives and technology, a key component is evaluating the degree of automation offered by your technology platforms. Self-service and automated business processes often reduce costs while improving agent and customer productivity. Consider what you are doing to drive overall customer automation, expand the linkages between front-end and […]

Read More…