Change is hard, we get it. Remember when research used to be done by scouring through a set of brown and gold encyclopedias that you’d have to hope were still relevant? Who even has the shelf space for something like that anymore? While I miss the feel and the smell of those old pages, hopping online to find information is not only quicker and easier, but truly up to date almost to the millisecond. The same goes for contact centres. Where they were 20 years ago is not where they are now and if you haven’t already migrated to the cloud, you’re about to become as obsolete as those leather-bound-data-books. Nobody wanted to take a leap into the online world and now we can’t live without it. And while migrating your existing contact centre to the cloud can be challenging, Amazon Connect makes it easier.