Month: September 2017

Toucpoints

  More Touchpoints, More Complexity Businesses have been advocates of touchpoints for quite a while. The crucial moments when consumers interact with a business seemed to be able to tell how happy a customer actually was. Unfortunately, the narrow focus of satisfaction at those moments actually gives us a rather distorted picture. The picture we […]

Read More…

customer service

    The Cloud and the Foundation of AI Everyone has heard the phrase “in the cloud”. Those white puff balls floating over head seriously contain a massive amount of information – enough to win wars and impeach presidents. While it’s fun to think that the condensed air balls forming animal shapes high in the […]

Read More…