Specialized Voice Provider to deliver expert solutions for Amazon Connect
Tulsa, Oklahoma – March 28, 2017 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced that it is joining the AWS Partner Network (APN) and will be one of the first APN partners to support Amazon Connect. Amazon Connect is a new cloud-based contact center service from Amazon Web Services (AWS). VoiceFoundry is a Waterfield company.
Based on Amazon’s customer service system, Amazon Connect enables customers to quickly set up and manage a contact center solution leveraging the benefits of the Amazon Cloud for that reliability, scalability and attractive pricing models. The offering integrates with customer existing data sets to deliver exceptional customer experiences that are tailored based on their specific requirements and can dynamically change based on past and current interactions. Continue reading VoiceFoundry joins AWS Partner Network