Creating Amazing Customer Experiences - It's what we do

We are DRIVEN to deliver CUSTOMER SUCCESS. Our teams strive to disprove the notion that software projects have to be complicated and difficult – and that technology must create pain in order to work. VoiceFoundry is passionate about helping our client design and deploy a customer experience that is efficient and effective, all while minimising the issues that often comes along with enterprise deployments.
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Solutions that drive customer experience

VoiceFoundry is uniquely focused on helping businesses improve customer engagement while leveraging the benefits of the cloud. We work across a wide variety of industries, creating solutions that drive interactive experiences which  increase customer satisfaction and loyalty to deliver real business value. It’s our passion.

Contact Centre

Create an effortless End-to-End customer experience through intelligent contact centre technology integration. A sole customised platform achieves greater agent efficiency and customer satisfaction.

Voice Response

Provide your customers with a simple, smarter Self-Service IVR experience. With an advanced and interactive voice response, your agents can spend time on more complex queries.

User Experience Design

Using data-driven insights, you can continually improve IVR based on real-world customer problems. This enables you to pre-empt unexpected business challenges and deliver a seamless user experience.

AI & Natural Language

Make self-service more conversational through the use of AI and Natural Language. Give customers a better customer experience, while maximising agent efficiency.

CRM & CTI Integration

Integrate important customer data all in the one location to make customer interaction a streamlined process every time.

Workforce Optimisation

Develop effective scheduling, planning and other contact centre resource management.
0:05
In just five minutes you can launch and start taking calls with Amazon Connect.
100+
Years of combined experience we have in building speech and contact centre solutions.
1,000,000
And counting; voice interactions our deployed solutions support every day.
2500+
Number of enterprise customer experience applications we have deployed and support every day.

Do you have a plan to migrate your Contact Centre to the Cloud? Are you ready for the challenges? We’ll help you uncover the best path! Sign up here for your FREE White Paper: 10 Tips on Migrating to Amazon Connect.

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